Sideline Sidekick

I designed a mobile app that reduced search time by 47% for sports medicine physicians

Product Design
Content Design
0 to 1
Agile
Name

Overview

MY ROLE

Product Designer

TIMELINE

20 weeks / Nov 2023 - May 2024

TEAM

3 Designers

9 Engineers

1 PM

TOOLS

Figma

Firebase

React

Impact Metrics

47%

47%

Reduced search time

Reduced search time

86%

86%

Product adoption rate

Product adoption rate

100%

100%

Success rate

Success rate

Problem

Problem

Sports medicine physicians lack quick access to treatment protocols during emergencies, risking athlete safety.

Sports medicine physicians lack quick access to treatment protocols during emergencies, risking athlete safety.

Solution

Solution

A mobile search system for physicians to find accurate treatment protocols in emergency settings.

A mobile search system for physicians to find accurate treatment protocols in emergency settings.

CONTEXT

Sports medicine decisions happen in fast, high-pressure environments

As a designer at Triton Software Engineering, I worked with UC San Diego’s Department of Family Medicine Division of Sports Medicine (DFMDSM), whose 56 physicians serve professional sports teams such as US Women's Soccer, US Figure Skating, and San Diego Padres.

THE PROBLEM

Why existing tools weren't working

Physicians need quick confirmation during a game, not a study manual

Physicians had to dig through a 170+ page PDF, making the injury process slow and inefficient, when decisions need to be made urgently to treat athletes.

!

Complex navigation

The PDF is unorganized and lengthy, causing excessive scrolling to locate the desired injury protocol.

!

Lack of search functionality

Finding specific injuries / relevant info is difficult without a structured search process.

!

Poor visual cues / organization

Lack of logical hierarchy in organizing injuries plus low visual cues makes it difficult to digest crucial details.

USER JOURNEY

The MVP focused on finding the right injury protocol fast

With a tight timeline, I prioritized the features that would make the app immediately useful based on impact and feasibility tradeoffs. From there, we pitched a focused MVP to the client to start building quickly. The core flow: search → injury → protocol.

1

Live search function

Users can search for medical issues / situations using keywords

2

Access medical emergencies

Users can easily access medical emergency protocol

3

Find injury protocol

Users can find how to treat specific injuries

Name
INFORMATION ARCHITECTURE

I structured content around how physicians think under pressure

  • Showing only what’s needed in the moment

  • Grouping information into familiar patterns

  • Letting physicians recognize options instead of recalling details

  • Showing only what’s needed in the moment

  • Grouping information into familiar patterns

  • Letting physicians recognize options instead of recalling details

With over 150 medical injuries to include, the focus of the home page was content organization. I explored three content layouts — grid, list, and carousel — and evaluated them using usability metrics to reduce clutter and scrolling. Physicians reviewed the options early to ensure the information architecture felt intuitive and required a minimal learning curve.

Name
VISUAL DESIGN

My decision to pivot: prioritizing clarity over bias

My initial idea of organizing injuries by anatomy didn’t match the way physicians actually think through injuries in real time, so I shifted the approach and redesigned the ‘Browse by Category’ cards. The goal was to keep the home page clean while making key options easy to find, and usability testing helped me confirm what worked best in terms of scalability, navigation, and visual hierarchy.

Name
ITERATIONS

How user testing shaped the final search experience

Given feedback from 2 separate usability testing sessions, I iterated my designs into the new search flow. The final version utilizes visual hierarchy principles, icons, and call to actions to help physicians best navigate through dense information when searching for injury protocol in high-pressure settings.

Name
DESIGN SYSTEM

Designing for interfaces at scale

Because our client asked us to follow UC San Diego’s branding, we utilized their color palette and typeface. Since there were 3 designers on the team, we collaborated to build a design system to reuse standardized components and maintain interface consistency. I designed cards for users to visualize medical conditions, exploring edge cases with icons and truncated text.

Name
FINAL SOLUTIONS

Quickly access a medical emergency at events

Used in high pressure settings, physicians can spend less time searching for injury protocol and more time treating athletes.

Look up injury treatment protocol anytime, anywhere

Quick search and identify injuries with key words. Designed for sports medicine physicians to access medical library of 150+ injuries.

My final solution streamlines navigation, increases discoverability, and establishes visual hierarchy — helping physicians treat injuries easier and quicker.

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REFLECTIONS

Don’t be afraid to go back to the drawing board

It can be easy to get attached to design solutions, especially when they’ve been fleshed out. However, when given major feedback, it’s important to take a step back and visit new ideas in the ideation phase, exploring different solutions to find the best one.

Design is about communication

Rounds of critique and iteration taught me to design with intention, crafting each choice to clearly communicate what I want the user to take away. I practiced my philosphy that design is more than visual — it’s intention.

I learned so much about collaboration from my team of designers, developers, and PM’s. Thank you to TSE for shaping my design foundations and giving me the opportunity to grow as a designer and problem-solver.

Thanks for reading!

REFLECTIONS

Don’t be afraid to go back to the drawing board

It can be easy to get attached to design solutions, especially when they’ve been fleshed out. However, when given major feedback, it’s important to take a step back and visit new ideas in the ideation phase, exploring different solutions to find the best one.

Design is about communication

Rounds of critique and iteration taught me to design with intention, crafting each choice to clearly communicate what I want the user to take away. I practiced my philosphy that design is more than visual — it’s intention.

I learned so much about collaboration from my team of designers, developers, and PM’s. Thank you to TSE for shaping my design foundations and giving me the opportunity to grow as a designer and problem-solver.

© Nicole Zhi

Say hello — LinkedIn | Email

© Nicole Zhi

Say hello — LinkedIn | Email

© Nicole Zhi

Say hello — LinkedIn | Email